What is Order Management?
Order Management in TMS.ai is your command center for every shipment from the moment a customer request comes in until delivery is complete. It transforms the chaotic process of managing freight into a streamlined workflow where orders are created in seconds, tracked in real-time, and updated automatically. Whether you receive orders through email, EDI, load boards, or manual entry, TMS.ai centralizes everything in one place so your team can focus on moving freight instead of chasing paperwork.
The platform eliminates the spreadsheet dependency that slows down most operations. Orders automatically generate the documents you need (BOLs, rate confirmations, invoices), sync with your carriers and drivers, and provide complete visibility to your customers without a single phone call. It's order management built for how transportation actually works.
Why use Order Management?
- Reduce order entry time by 75% through automated document scanning and AI-powered data extraction that turns rate confirmations into booked orders in under 30 seconds
- Cut customer calls by 40-75% with automated tracking links and real-time status updates that keep everyone informed without manual intervention
- Eliminate document chaos by automatically generating and updating BOLs, rate confirmations, and invoices that reflect every order change in real-time
- Accelerate billing cycles with same-day invoicing capabilities powered by automated POD collection and document synchronization
- Handle complex shipments effortlessly through multi-stop order support that consolidates up to 100 pickup and delivery locations into a single workflow
- Maintain complete visibility across your entire operation with centralized order tracking, driver communication, and customer updates in one system
Common features
- AI-Powered Order Entry: DataBot and OrderBot scan rate confirmations, emails, and PDFs to automatically create orders with all details populated, reducing manual data entry from minutes to seconds
- Multi-Stop Orders: Manage complex freight movements with multiple pickup or delivery locations in a single workflow, with automatic document generation for each leg
- Real-Time Tracking: Share live tracking links with customers that eliminate check calls and provide automatic status updates throughout the shipment lifecycle
- Automated Document Generation: Create professional BOLs, rate confirmations, and invoices that update automatically as order details change, with customizable templates
- Driver Mobile Integration: Connect dispatchers with drivers through in-app communication, electronic POD collection, and real-time location updates
- Load Board Imports: Pull loads directly from Truckstop and other load boards into TMS.ai with one-click import functionality
- EDI Integration: Seamlessly communicate with customers who use EDI for automated order creation and status updates
- Flexible Dispatch Options: Assign orders to carriers or drivers with automated rate confirmation workflows, e-signature collection, and document tracking
What it means for you:
After implementing Order Management in TMS.ai, operations teams typically see transformation across their entire workflow. Manual data entry that once consumed hours each day drops to minutes, freeing your team to focus on higher-value work like building customer relationships and optimizing operations.
Customer satisfaction improves dramatically as tracking links and automated updates replace constant phone calls. Your customers gain real-time visibility into their freight without having to ask for it. Invoice cycles compress from weeks to days, or even same-day billing, as documents flow automatically from delivery to invoice generation. The result is faster payments and improved cash flow.
The platform scales with your business. Whether you're handling 10 orders a day or 1,000, the system adapts to your volume without adding operational complexity. Teams report feeling more organized, less stressed, and more confident in their ability to handle growth. Order Management doesn't just digitize your existing process. It transforms how your entire operation runs.